HeatER Tune-Up Services

Technician was punctual, professional and knowledgeable. Sean had all the tools, parts and knowledge to handle the job in good time. He kept me apprised along the way, showed me the parts he replaced and explained why before installing them. He displayed good and professional, expertise.

Andy Serfoss was aggravated because we do not currently install rain gutters. Note: Coastal Aire & Sheet Metal was the very 1st seamless rain gutter installer, here in the Carson Valley.  Since then three additional rain gutter installers began this type of service,  all three are former employees. We are primarily a HVAC contractor. We had put the rain guttering on temporary hold due to extreme weather conditions. Realize, our telephone book add is published long in advance. This prospective customer was out-of-sorts, due to what I have just explained. Furthermore, we have been in business 29 years. Andy doesn't have enough since to understand.  Frankly, I am relieved we did not do this job.

The technician checked the furnace in the attic and thought the issue was the controller box and ordered a new one. He returned that day to install it, but found the same problem. He removed the new controller and reinstalled the original, (saving us the cost of the new controller). He was able to identify the issue with a heat sensor that had corroded with age and was not switching. The Coastal Aire service tech kept us informed what was going on the whole time and finished the job in a timely manner. He was very helpful in getting the furnace repaired while it still had servicable life. We are very pleased with their work and will use them again.

We have lived in our house for 8 years and have never had the air conditioner serviced so I figured it was time. I called to make an appointment. I left a voice mail. They called back to make the appointment. I would have expected a quicker call back, but that was the only thing that wasn't first rate. A service man came out. He was on time, very professional, extremely courteous and helpful. He showed me where we had two filters and only needed one. I asked if he would order me a new return air vent cover for the hallway (since ours needed to be upgraded in my husband's opinion). He said he could and actually had it to me later that afternoon. I was very pleased.